Repair services can’t be cheap, especially for a company like Apple. And it turns out the company is certainly not making any profits from the endeavor, either.
Back in September, a United States House Committeesent a letterto Apple in an effort to get the company to answer several different questions spanning several topics, includingApp Storepolicies, repair services, and apps in general, especially those related to stock apps available out of the box. It’s all part of an ongoing antitrust probe, and Apple hassince respondedto those questions.
The answers from Apple are, simply put, predictable. The House Committee asked questions like whether or not iOS users can set a third-party app as a default option, for instance. That question pertained to Safari. Apple’s answer is exactly what you’d expect:
Apple also says that, following the launch ofApple Mapsback in 2012, the company “has invested billions of dollars” in the service. Interestingly, the House Committee went a bit further and asked Apple why it decided to launch its own Maps app to begin with:
And hey, the good news here is that Apple Maps is stillgetting better. It’s safe to say it wasn’t all that fantastic at launch, or even in the immediate years after, but Apple’s efforts (and, apparently, the billions of dollars spent) in that regard are finally starting to pay off.
Finally, the House Committee requested profit information regarding repair services. Apple says that “costs of providing repair services has exceeded the revenue generated by repairs”, dating back to 2009.
Most of the responses from Apple aren’t all that surprising or interesting, all things considered, but we’ve pulled out the more interesting bits.
