The best feature of NBA 2K is the ability to scan your face onto a player in-game, creating a more realistic experience. However, sometimes this feature doesn’t work. Here’s how to fix NBA 2K25 face scan not working.
NBA 2K25 face scan not working fix
There are a few steps you can take to fix the face scan not working in NBA 2K25. Keep in mind that the possible solutions we’ll go over aren’t guaranteed and the issue might be a server issue. Still, give them a try and hope for success.
Set MyNBA 2K Companion App to NBA 2K25
The first step you should take to fix NBA 2K25 face scan not working is tomake sure that the MyNBA 2K Companion App is set to the right game. In previous years, a new app was created for each entry into the 2K franchise, but this changed when NBA 2K23 was released. Now, all new entries are combined into one app. Follow the steps below.
If your companion app wasn’t set to NBA 2K25, then this was most likely the reason for face scan not working. Give the face scan another try and see if the issue has been fixed. You’ll know the face scan is successful when a message pops up stating “Upload Successful.” If the issue persists, move on to the next section.
Check login details for NBA 2K25 and Companion App
Another possible fix to the NBA 2K25 face scan not working isyou’re not logged into the game with the same email you used for the companion app. If this is the case, then the game won’t connect to the companion app, preventing face scan from working. Confirm your login details on both the game and the companion app to make sure the credentials are the same.
Scan your face correctly
If the face scan continues to not work properly in NBA 2K25, then you may be simply not doing it right. The face scan is pretty sensitive and requires correct lighting and angles. To verify you’re scanning your face properly,follow the instructions below.
These instructions were provided by the developers on theofficial NBA 2K25 support page.
Lastly, if the NBA 2K25 face scan continues to not work for you, then it may be time to reach out to support directly. As previously mentioned, there may be a server issue or something else going on.
That’s all there is to know about fixing NBA 2K25 face scan not working! For more guides on NBA 2K25, we got you covered. Head over to our guide onall NBA 2K25 layups and dunk animations requirements.
Christian Bognar
Christian is a contributing writer for PC Invasion and has been writing about the game industry for two years. He has found joy in a never-ending list of games, with some of his favorites being Elden Ring, The Last of Us, Final Fantasy, and Resident Evil. He has a bachelor’s degree in business and outside of writing, you can find him listening to all types of podcasts, especially True Crime.
